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Privacy policy


Nineva (nineva.co)
Last updated: March 2, 2026

At Nineva, your privacy and trust are deeply important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Nineva, we may collect the following types of personal information:

Information You Provide Directly

  • Full name

  • Email address

  • Phone number (if provided)

  • Billing and shipping address

  • Order details and purchase history

  • Account login information (if an account is created)

  • Responses submitted through quizzes or wellness assessments

Payment Information

Payments are processed securely through third-party payment providers.
Nineva does not store full credit card details.

Automatically Collected Information

When you browse our website, certain information is collected automatically, including:

  • IP address

  • Device and browser type

  • Pages viewed and time spent on the site

  • Referral sources

  • Shopping behavior and interactions

This helps us improve website performance and user experience.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Deliver digital products

  • Provide customer support

  • Send order confirmations and shipping updates

  • Personalize product recommendations

  • Provide wellness suggestions based on quiz results

  • Improve our website and services

  • Send newsletters, updates, and promotional offers (only if you opt in)

We do not sell your personal data to third parties.

3. Third-Party Services

To operate our store efficiently, we work with trusted third-party providers, which may process limited personal data on our behalf:

  • Shopify — website hosting and e-commerce platform

  • Payment processors (such as PayPal, credit card providers, or local payment gateways)

  • Email marketing services (for newsletters and customer communication)

  • Quiz and personalization applications

  • Analytics services (such as Google Analytics)

These providers process data according to their own privacy policies and applicable data protection laws.

4. Cookies and Tracking Technologies

Nineva uses cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyze website traffic and performance

  • Improve marketing and advertising effectiveness

Cookies may include essential, analytics, and marketing cookies.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • Secure SSL encryption

  • Protected payment processing systems

  • Restricted access to personal data

  • Secure hosting infrastructure

While we strive to protect your data, no internet transmission can be guaranteed completely secure.

6. Newsletter & Marketing Communications

If you subscribe to our newsletter or opt in during checkout, we may send:

  • Wellness content

  • Product updates

  • Educational materials

  • Promotions and special offers

You may unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in any email, or

  • Contacting us directly.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal and accounting obligations

  • Resolve disputes and enforce agreements

Order and transaction records may be retained for up to 7 years, as required by applicable financial regulations.

8. Your Privacy Rights

Under Israeli Privacy Protection Law and GDPR (for EU residents), you may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of personal data (where legally permitted)

  • Restriction or objection to certain processing

  • Withdrawal of consent for marketing communications

To exercise your rights, please contact us using the details below.

9. International Data Transfers

Because Nineva operates online, your information may be processed or stored outside your country of residence through trusted service providers.

We ensure appropriate safeguards are in place consistent with applicable data protection laws.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from minors without authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be published on this page.

12. Contact Information

For privacy questions or requests:

Nineva Wellness Store
Website: https://nineva.co
Email: contact@nineva.co
Address: Daniel 82, Bat Yam, Israel
Phone: +972-53-581-5724